Eastmallbuy Intellectual Property Policy
EASTMALLBUY Statement
Eastmallbuy
respects intellectual property rights and is committed to protecting the rights
of brand owners. lf you believe that any product on Eastmallbuy infringes your
intellectual property rights, you can file a complaint with us through the
following process
1. Collect
Evidence
Before submitting
a complaint, please make sure to collect the following evidence:
.Links to the
products that infringe your intellectual property rights
.Proof of your
intellectual property, such as trademark registration certificates or copyright
certificate!
.Your name,
address, and contact information
2. Submit a
Complaint
You can submit a
complaint through the following means:
.Send an email to service@eastmallbuy.com
3. Complaint
Handling
Upon receiving
your complaint, we will immediately initiate an investigation. lf we determine
that the product indeed infringes you intellectual property rights, we will
take the following actions:
.Remove the
product from our website
.Notify the
product seller and request them to cease selling the product
Forward your
complaint to relevant law enforcement authorities
4. Timeline for
Handling
We will make every
effort to initiate the investigation within 24 hours of receiving your
complaint. We will notify you of the investigation results within 48 hours.
5. Contact information
lf you have any questions regarding our intellectual
property policy, please contact us through the following means. Send an email service@Eastmallbuy.com
Frequently Asked Questions.
What should l do if i have questions about Eastmallbuy's
intellectual property policy?
You can contact us through the following mean!.
Send an email to service@Eastmallbuy.com.
What should l do if l believes a product on Eastmallbuy
infringes my intellectual property rights?
You can submit a complaint through the following mean:Send
an email to sercive@Eastmallbuy.com.
How will Eastmallbuy handle my complaint?
Upon receiving your complaint, we will immediately
initiate an investigation. lf we determine that the product indeed infringes
your intellectual property rights, we will take the following actions: Remove
the product from our website. Notify the product seller and request them to
cease selling the products. Forward your complaint to relevant law enforcement authorities.
How long does it take for Eastmallbuy to process a
complaint?
We will make every effort to initiate the
investigation within 3 business days of receiving your complaint. We will
notify you of the investigation results within 7 business days
Contact Us
service@eastmallbuy.com