Eastmallbuy User Registration Agreement
Please read Eastmallbuy User Registration Agreement
carefully, to make sure that you understand our rules for handling your
personal information.
This Eastmallbuy User Registration
Agreement may be updated by Eastmallbuy from time to time. The updated terms
and conditions of the Agreement shall supersede the original terms and
conditions once published. Users may view the updated terms and conditions on
the Eastmallbuy Platform. After amendment of the terms of this Agreement, if
you do not accept the amended terms, please immediately stop using the services
provided by Eastmallbuy. Users who continue to use the services will be deemed
to have accepted the amended Agreement.
Eastmallbuy User Registration Agreement
You should read the Agreement below carefully before you
click “Agree” for the registration. Please read carefully and fully
understand the provisions hereof, including but not limited to:
1、Exception or limitation of liability;
2、Governing law and jurisdiction;
3、Important notes and provisions related to
the business.
Eastmallbuy User Registration Agreement consists of Eastmallbuy
Service Agreement, Eastmallbuy Service Terms and Eastmallbuy User Privacy
Policy. Your completion of all registration procedures and consent with this
Agreement means that you have fully read, understood and accepted all the
provisions hereof. In case of any disputes between you and Eastmallbuy arising
out of Eastmallbuy platform’s services, such disputes shall be solved pursuant
to Eastmallbuy Service Agreement.
You should stop the registration procedures
immediately in case you disagree with the Agreement or any provision hereof.
Eastmallbuy User Registration Agreement
consists of
Eastmallbuy Service Agreement
I.Acknowledgement and Acceptance by User
II.Services for Businesses under Eastmallbuy
III.Descriptions of International Logistics Restrictions
IV.Agreement Update and the Obligations of Users to Care
Eastmallbuy Service Agreement
I.acknowledgement and Acceptance by User
The ownership and
right of operation regarding the electronic services hereunder (refers to the
services provided by www.eastmallbuy.com and its mobile software and
applications) belong to Eastmallbuy. The user (hereinafter referred to “You”)
may become a formal user of Eastmallbuy only after agreeing with all
registration provisions and completing all registration procedures. You
clicking “Agree with this Agreement” shall be deemed to confirm that You may
have the capabilities of enjoying the services provided under Eastmallbuy
including but not limited to shopping agent service and of assuming legal
responsibility independently incurred there from. This Agreement is binding
upon You and Eastmallbuy and may be effective permanently unless otherwise
agreed by You and Eastmallbuy. The ownership rights of the relevant registered
user services belong to Eastmallbuy
II.Services for Businesses under Eastmallbuy
1.Policies for parcel forwarding and
shopping agent services
(1). Eastmallbuy Product Search and Display
Service
In order to facilitate the communication between You and
Taobao, 1688 and other platforms sellers to purchase goods, Eastmallbuy will
display Taobao, 1688 and other platforms sellers' sales and shopping links, so
that You can complete the search for goods, through the link directly to the
corresponding product details page or website, to further know about the
product information or communicate with the seller. Eastmallbuy does not have
the actual sales function, not the actual sales subject or sales platform. Eastmallbuy
does not have the function of actual sales of goods, and is not the actual
sales subject or sales platform.
(2). Shopping agent and parcel forwarding
services
Shopping agent service: All agent shopping services under
this Agreement are provided to you independently by the third-party purchaser,
who is currently providing free services to you, but the payment for the
agent-shopped goods you need is required to be paid by you in advance.
However, if you commission an agent purchaser to provide
you with the service of agent shopping from third-party merchants, you will be
required to pay a platform service fee to Eastmallbuy. The specific platform
service fee is calculated at 8% of the purchase price of the goods you select
for agent shopping (considering exchange rate fluctuations and settlement time,
there may be minor differences in the actual calculation).
You agree that Eastmallbuy may directly add the platform
service fee when you confirm payment for the agent shopping goods. Failure to
concurrently pay the platform service fee will result in the inability to
generate and validate your agent shopping order.
Parcel Forwarding: If the goods in your agent shopping
order involve cross-border transportation, Eastmallbuy will recommend
third-party logistics providers to you. You are responsible for selecting the
logistics provider independently, and the logistics provider will serve you
independently. You will need to pay the shipping costs to the logistics
provider and the platform service fee to Eastmallbuy. The specific platform
service fee is calculated at 8% of the shipping cost (considering exchange rate
fluctuations and settlement time, there may be minor differences in the actual
calculation).
You agree that Eastmallbuy may directly add the platform
service fee when you confirm payment for the shipping costs. Failure to
concurrently pay the platform service fee will result in the inability to
generate and validate your shipping label. Eastmallbuy will not be liable for
customs penalties, delivery delays, damages, or losses that occur during the
international parcel shipment, and you are required to assess and bear all
risks on your own.
In the event of issues with the parcel, you may authorize
Eastmallbuy to act as a communication agent to negotiate claims with
third-party logistics providers. Disputes and controversies between users and
third-party logistics providers are unrelated to Eastmallbuy, and all
compensation-related matters will be based on the standards of the third-party
logistics providers. Eastmallbuy assumes no responsibility and bears no joint
liability in these matters.
(3). Disclaimer for purchase and parcel
forwarding of products
For the smooth arrival of the products purchased by You, Eastmallbuy
may make appropriate handling for the products already arrived. You’re kindly
reminded that You should make prudent purchase as certain merchants on certain
procurement platforms may conduct illegal commercial activities, and Eastmallbuy
is unable to review the information of procurement platforms/merchants/products
and/or services one by one, and cannot review the quality, safety, legality,
authenticity, and accuracy of the procurement platforms/merchants/products
and/or services involved in the transaction one by one. Eastmallbuy makes no
warranties thereof and is not liable for any illegal activities of the
procurement platform or its merchants. You are deemed to agree and perform the
subsequent operations under special conditions (visit the website below), or
You may verify any doubts (if any) with the customer service staff upon the
submission of order.
(4). Rules of return or exchange within 5
days without reasons
You must understand that Eastmallbuy provides entrusted
procurement services and is not a seller of online goods. Eastmallbuy is not
subject to the "Interim Measures for the 7-Day Return of Online Purchased
Goods without Reasons". The products purchased by Eastmallbuy on Your
behalf may be returned or exchanged (as the case may be) within 5 days without
reasons. You must understand and confirm that such return and/or exchange
service may be enjoyed only once within 30 days free of charge, or otherwise,
the subsequent return and/or exchange may be provided with certain charge, and
even part of orders may not be returned and/or exchanged.
(5). Parcel forwarding agreement and the
inspection rules
It’s Your responsibility to know the prohibited
international items and relevant laws and regulations. Eastmallbuy may sign to
acknowledge the receipt of and check Your parcels in accordance with the rules
on parcel forwarding and acknowledgement of receipt, and receive the parcels
satisfying with the applicable requirements and make subsequent operations
related thereto.
(6). Domestic return and international
return
Subject to the special natures of international
logistics, certain parcels may be indicated as “Not passing domestic security
checks” in the customs of the country from which Your parcels are sent, in this
regard, Eastmallbuy may arrange the re-delivery free of charge after the parcel
is returned. In the event Your parcel has been shipped overseas and is returned
due to reasons including but not limited to not passing international security
checks, no recipient, wrong or incomplete address, unsuccessful posting, the
fee for re-shipping shall be borne by You.
For the purpose of this Agreement, the domestic return is
only applicable to the Chinese Mainland.
(7). Delivery delay insurance and the
compensations
It shall be deemed delay of the parcel in the event the
delivery time exceeds the time announced by the platform for the insured
delivery route since the said parcel is sent to the third-party carrier.
Compensations for the delayed delivery may be subject to the negotiations
between Eastmallbuy and the concerned third-party logistics service providers
after the recipient applies for compensations, and such compensations may be
returned to the payment account for the said international parcel, provided,
however, if the delay is caused by force majeure factors such as customs,
weather, acts, decisions or orders of government and judicial authorities such
as traffic restrictions, strikes, modifications to regulations and policies,
terrorist incidents, violent crimes such as robbery and snatch, wars, and other
force majeure factors, etc., it is not to be compensated.
(8). Parcel insurance and the compensations
In the event that Your parcel is lost and You have
purchased the parcel insurance upon the submission of the order, the insurer
may provide applicable compensation based on Your insured value. You shall know
that in the event that the parcel contains the prohibited international items,
or the parcel is lost due to certain factors (please refer to the insurance
policy for details), You shall assume all the responsibilities for the loss of
parcel.
(9). Receipt of parcel
The normal acknowledgment of receipt of the parcel
indicates the closure of the whole shipping process. You shall check the outer
packing box carefully upon Your signing for acknowledgement of receipt, and You
may respond to customer service staff immediately for any problems related
thereto after the acknowledgment.
(10). After-sales
It’s suggested that You should confirm the receipt of
products on the website after receiving the parcel. You may apply for
after-sales services within the valid after-sales term thereof if necessary, or
otherwise, after-sales services may not be provided after the said valid term.
The valid after-sales term is calculated based on the delivery days and
confirmation of receipt of products.
(11). Worry-free compensation policies
You should understand the related rules for all the
businesses and services provided by Eastmallbuy, fully understand and confirm
all Your rights and obligations hereunder before using the services hereunder.
(12). Compensation disclaimer
(I). Eastmallbuy is dedicated to providing worry-free
international online shopping services for You. In the following special
circumstances, it shall be deemed that you agree and approve Eastmallbuy to
carry out subsequent operations. If you have any doubt, please contact customer
service staff for verification when submitting the order.
a). Sensitive commodity:
For the smooth delivery of Your parcel, the sensitive
commodities containing essential oil, care solution, lubricant, battery and
glue may be taken out by Eastmallbuy.
b). Customs policy:
The counterfeit commodities, commodities containing
plenty of liquid or powder, or equipped with a battery, or food or drugs may
have certain delivery risks due to customs policies. Eastmallbuy shall not be
liable for the customs clearance and any legal liabilities related thereto in
case of any consequences arising out of the said risks.
c). Professional inspection unavailable
Eastmallbuy may not provide professional inspection (in
terms of quality, authenticity and completeness) for certain commodities such
as electric appliances, counterfeit commodities, tickets, cards and models, in
this regard, our inspectors may only inspect whether the appearance is intact
and the accessories are complete or not as Eastmallbuy can’t open the
commodities to check the quality thereof. Therefore, Eastmallbuy do not make
any commitment or assume any responsibility for the quality of our products.
d). Fragile commodities
As the commodities such as ceramics or glass commodities
and the commodities in irregular forms (windscreen wiper and shock absorber)
may be worn or broken during the several transportations, Eastmallbuy suggests
that You should purchase them prudently. Eastmallbuy may warrant that such
commodities are complete before the delivery, provided, however, in case such
commodities are judged as fragile commodities by the logistics service
providers and damaged during the transportations, any losses and liabilities
incurred therefrom shall be solely borne by You.
e). Custom-made commodities
You’re suggested to directly negotiate with the merchants
in case what You order are custom-made commodities. You may purchase such
commodities based on Your ideas and originality. You shall provide us with the
ways of contact with the merchants after successful negotiation. As Eastmallbuy
may not provide professional inspection for such commodities, any losses and
liabilities incurred therefrom shall be solely borne by You.
f). Order with deposit
As it’s set forth by the sellers on Taobao that the
orders with deposits shall not be cancelled and the buyers thereof shall
voluntarily follow up the information issued by the sellers to pay off the
balance, only after that the commodities may be delivered. The deposits may not
be refunded in case the payment for balance is overdue.
g). Sellers with a poor reputation
We recommend that you choose to buy goods from stores
with a reputation of more than three hearts and have paid the Taobao deposit.
Stores with lower credibility and without the payment of the deposit may have
problems with sellers not shipping, false shipping, after-sales, legal rights
and other disputes, and the resulting losses need to be borne by you.
h). CD-like commodities and figures
As CD-like commodities and figures have high collection
values, and such commodities may not be inspected by opening the plastic
packaging bags thereof, and hence Eastmallbuy only inspect whether the
appearance is intact and undamaged or not while the internal situation may not
be inspected, all the risks and liabilities incurred therefrom shall be solely
borne by You.
It shall constitute that you have read and accepted the
terms mentioned above if there is any such risk in Your order as provided in
the preceding paragraph. Please be sure to read it carefully. Eastmallbuy
reserves the right of final interpretation.
(ii). Eastmallbuy shall not be held liable for any loss,
shortage, damage or delay of mails occurred during the delivery process for any
cause not attributable to Eastmallbuy as follows:
a). the same is caused due to the occurrence of any force
majeure event (except for insured mail);
b). the commodities mailed violate the restriction or
limitation provisions and have been confiscated or otherwise disposed of by the
competent authorities in accordance with the applicable rules;
c). the package of mail is intact without dismantling or
loss of weight when the same is delivered, while the commodities contained
therein are short or damaged;
d). the receipt note is signed by the recipient;
e). the loss or delay of mail is due to any causes
attributable to the user or the commodities contained therein;
f). the user fails to make an inquiry and claim during
the period commencing from the date on which such mail is delivered to the
expiration date of such inquiry;
g). the international mail is detained, confiscated or
destroyed by the competent authorities of a country to which such mail is
delivered or which such mail passes in accordance with its national laws;
h) other reasons not attributable to Eastmallbuy.
(iii). Instructions for Banned Items
a). The items which are banned from mailing include；
(i). the commodities that are prohibited from being
circulated or sent by the applicable national laws and regulations;
(ii). the explosive, flammable, corrosive, radioactive
and toxic dangerous commodities;
(iii). the reactionary newspapers, books, windows or
obscene commodities;
(iv). various currencies;
(v). such items which may impair public health;
(vi). the perishable items;
(vii). any live animals (excluding bees, silkworms, and
leeches for which their packages may ensure the security of delivery and safety
of workers);
(viii). such items that are not properly packaged and may
endanger personal safety, or may pollute or damage mails or other mail
devices;
(ix). all other items not suitable for mailing
conditions.
b). Postal practice forbids delivery under the following
circumstances:
(i). those, based on their natures or packages, may or
are suspected to injure postal service personnel or harm mail or postal
equipment;
(ii). the items sealed by metal buttons with sharp edges
which may hinder mail handling equipment;
(iii). all kinds of firearms, ammunition, explosives,
flammable commodities, corrosive commodities, radioactive elements and
containers, potent poisons, narcotic drugs, biochemical products and infectious
commodities;
(iv). various kinds of publications, publicity materials,
printed materials, etc. which may endanger social security & stability, or
are obscene;
(v). all kinds of items which may endanger public health;
(vi). such documents or commodities that are prohibited
from entering or circulating by the other party;
(vii). any other items banned by the rules of competent
customs authorities in addition to those mentioned above.
c). The items which are banned from mailing in accordance
with Taiwan mailing regulations
(i). those, based on their natures or packages, may or
are suspected to injure postal service personnel or harm mail or postal
equipment;
(ii). the items sealed by metal buttons with sharp edges
which may hinder mail handling equipment;
(iii). the flammable, explosive, or other dangerous
commodities other than such brittle biological materials packaged and sent from
one registered entity to another registered entity and are licensed by the
competent authorities;
(iv). the live animals except for bees, silkworms,
leeches or parasites sent from one registered entity to another registered
entity, or insects used to eliminate pests;
(v). the radioactive items;
(vi). the opium, morphine, and other anesthetic items
other than those shipping documents have been issued by the competent
authorities or evidenced by the competent judicial authorities or police
agencies to be used for evidence purpose and have been insured or declared for
their values, or have been insured and used for medicine or scientific research
with the permit issued by the competent authorities;
(vii). the obscene or indecent documents or items other
than those evidenced by the competent judicial authorities or police agencies
to be used for evidence purpose and have been delivered through registered mail
or parcel;
(viii). the documents or items that are prohibited from
entering by the competent authorities of country to which such mail is
delivered;
(ix). the documents or items that are forbidden to be
sold or manufactured by the competent authorities in Taiwan other than those
evidenced by the competent judicial authorities or police agencies to be used
for evidence purpose and have been delivered through registered mail or parcel;
(x). lottery tickets and flyers thereof other than those
evidenced by the competent judicial authorities or police agencies to be used
for evidence purpose and have been delivered through registered mail or parcel;
(xi). such contraband products prescribed by other laws
and regulations.
d) Under no circumstances shall Eastmallbuy be liable for
indirect losses or unrealized benefits.
III.Descriptions of International Logistics
Restrictions
The commodities purchased in China must be those in
conformity with the laws and regulations of the People's Republic of China
(“PRC”) and are permitted for export. You shall understand and acknowledge that
based on the different customs policies of various countries, some countries or
regions are more sensitive to special commodities and the probability of being
confiscated for such commodities, when entering local customs, is slightly
greater. Eastmallbuy shall not be liable if the commodities are confiscated,
destroyed or detained by the local customs at the place where the commodities
are received for the foregoing reasons.
Customs inspections of parcels are basically in the form
of spot checks. If the customs think that Your parcel is special (for example,
large in size, too heavy in weight, or containing sensitive commodities, etc.),
customs will voluntarily contact the recipient for invoice or customs clearance
documents. Please cooperate with the entrusted purchaser to fulfill the
information disclosure obligation of the customs. Eastmallbuy makes no promises
or guarantees regarding customs clearance.
Please be sure to read in detail:
1.Restrictions on Entry and Exit Articles of the People's
Republic of China
2.Mailing restrictions - scope of purchasing and
transporting goods on behalf of others
3.Mailing restrictions - scope of purchasing and transit
inspection
4.Customs inspection
IV.Agreement Update and the Obligations of
Users to Care
1.With the development of Eastmallbuy's
business, this Service Agreement may be updated from time to time to provide
you with better services; provided, however, Eastmallbuy may not reduce your
rights thereunder without your express consent. Eastmallbuy will issue updated
versions on the Eastmallbuy website and mobile terminal and notify you of the
updates of related content through website announcements or other appropriate
means prior to the effectiveness thereof. Please visit Eastmallbuy to keep
up-to-date with the latest Service Agreement.
2.Eastmallbuy shall provide prominent
notice for any major changes thereof (for this purpose, Eastmallbuy will
explain specific changes to our Privacy Policy by including but not limited to
emails, text messages, or special tips on the browsing page).
3.You are obligated to follow and read the
latest edition of the Agreement and Eastmallbuy announcements from time to
time. If You do not agree to the updated Agreement, You shall immediately stop
receiving the services provided by Eastmallbuy pursuant to this Agreement; If
You continue to use the Services provided by Eastmallbuy, it shall be deemed
that You have agreed to the updated Agreement. If any provision of this
Agreement is held to be repealed, invalid or unenforceable for any reason, that
provision shall be deemed severable and shall not affect the validity and
enforceability of any remaining provision.
4.The conclusion, execution,
interpretation, and dispute resolution of this agreement shall be governed by
Chinese law. If there is any dispute between the parties regarding the content
of this agreement or its execution, both parties shall make every effort to
resolve it through friendly consultation; If negotiation fails, a lawsuit
should be filed with the people's court with jurisdiction in the place where
the Agreement is signed. This Agreement is signed in Yuhang District, Hangzhou,
Zhejiang Province, People's Republic of China.
Legal Notices and Privacy Policy
Eastmallbuy takes the privacy of its users and the protection of personal information very seriously. We may also collect and use information about you when you use our products or services. We would like to adopt this Privacy Policy on how to collect, use, save, share and transfer such information when using our products or services, and the way we provide you to access, update, delete and protect such information, including but not limited to the synchronization of our transmission of your platform account ID, Eastmallbuy website operation behavior to Taobao, 1688 and other shopping platform partners. The specific terms of the privacy policy are subject to Eastmallbuy's Eastmallbuy User Privacy Policy.