If you want to refund the available balance of your eastmallbuy account to your recharge account, you need to go to "User Center - (My Assets) Balance - Withdrawal" and select and click "Withdrawal" to submit a refund request. Finance will generally process it within 2-3 working days. After applying for a refund, the application part will be frozen and unusable, so that the refund amount matches the amount you applied for. After finance processes it, The payment will be returned to your original recharge account (bank account or third-party payment account) through the original method.
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